The invoice can be downloaded from the customer account and will be sent in a separate email approximately 5 minutes after the order has been completed. Please be sure to also check the spam or junk mail folder! If you did not receive an order confirmation, there may have been a typo in the email address during the ordering process. In this case, please contact our customer service.

If you have opened a customer account, the PDF can also be downloaded in the order history.

If you have selected payment in installments, the invoices will be sent by letter from Ideal Payment AG. This can take up to 4-5 business days.